Terms and conditions

In order to use www.westcompany.ro in good condition (hereinafter referred to as “the Site”), we recommend that you carefully read the terms and conditions of use (hereinafter referred to as “Terms and Conditions”). Accessing the Site and using its applications implies acceptance of these Terms and Conditions, having full contractual value.
WEST CO IMPEX S.R.L. reserves the right to modify this document without prior or subsequent notice. The current version can be read by accessing the "Terms and Conditions" link at the bottom of the Site pages.

I. About us
The site is provided by WEST CO IMPEX S.R.L. with its registered office in Crișeni, Sălaj County, registered in the Trade Register with no. J31 / 598/1993, having a unique registration code RO4565806, RON account – RO77 BRDE 320S V085 3589 3200 opened at BRD Bank, Zalău Agency; Euro account – RO23 BRDE 320S V085 3600 3200 opened at BRD Bank, Zalău Agency, hereinafter referred to as “the Company”.
The resources you can contact us are as follows: By mail, to the correspondence address: str. Principală, no. 1, Crișeni, Sălaj County, postal
code: 457105;
By e-mail to: secretariat@westcompany.ro, for questions regarding the order placement procedure, payment and delivery methods, product information, notifications;
By phone at: 0260661135.

II. About the Site and Products
Through the Site, users are offered an e-Commerce service through which they can take possession of products displayed, manufactured and marketed under the West brand (hereinafter referred to as "Products"). Their purchase is made based on orders received through the Site or by e-mail.
Products include bathtubs, mini pools, swimming pools and accessories.

The warranty period varies between 24 and 60 months, depending on the type of product, according to the legislation in force.

III. Intellectual property

The company and its collaborators / partners are the owners of the intellectual property rights over the content of the Site, including, but not limited to, articles, texts, design, photographs, images, music, audio and video clips, software, trademarks, models and designs. as well as any other material related to the Site, the services, the products and the related tariffs, sent or provided to the users by e-mail or in any other way (hereinafter referred to as "Content").
Therefore, any use of the Content without the prior written consent of the Company and / or its collaborators / partners is prohibited.
The company respects the intellectual property rights of third parties. If you have noticed that the Site contains information that violates such a right, please send us a notification to the e- mail address: secretariat@westcompany.ro, or to the correspondence address displayed in the About Us chapter of the current contract.

IV. Prices
Unless otherwise stated, the prices of the Products displayed on the Site represent the final purchase prices and include VAT (, plus delivery costs by express courier, as applicable. These are subject to change without notice or subsequent notice. 20 RON, single transport fee for orders not exceeding the amount of 100 RON. 0 RON, for the transport of orders exceeding the amount of 100 RON.
For the delivery of orders abroad, the customer will bear the delivery fee charged by the courier company on the date of the order.

V. Purchase procedure
In order to buy and take possession of the products, it is necessary to go through the following stages:
– choosing and ordering products
– payment for the products;

– delivery of products

VI. User Registration
The site can be accessed for free, and the simple navigation of its pages is not conditioned by the registration as a user (creation of a user account on the Site).
However, in order to benefit from certain services offered by the Site, such as purchasing the displayed products or checking the status of your own orders, you will need to register as a user (hereinafter referred to as "User"). Registration implies your prior acceptance of the Terms and Conditions and the Privacy Policy. These regulations form the contractual basis of the relationship between users and the Company. As the provisions of the Terms and Conditions and the Privacy Policy are subject to change, please review them before each use of the Site's services. If you no longer agree with their provisions, please do not access / use the services offered through the Site. By using this Site, you are responsible for maintaining the confidentiality of access data in
your User account and for all transactions made in that account.

VII. Personal data
User registration requires the completion of an application with personal data, such as name, surname and e-mail address, which allows you to identify yourself. In order to become aware of the information collected through the Site, how it is used, as well as the rights regarding the protection of your privacy, please access the page where is brought to you the Privacy Policy.

VIII. Order
VIII.1. Online order
The user who wants to purchase a product can add it to the shopping cart. If the User agrees with the prices of the Products and the costs related to their transport, announced on the Site, he can enter the delivery and invoicing data, and will be directed to a page that allows the confirmation of the order.

When the user wants to complete the order, it will be directed to a page that shows him all the selected items, with the possibility to renounce the items he no longer wants or to add additional specifications. After sending the order, the User will receive by e-mail the confirmation of taking the order, and subsequently an e-mail with the corresponding invoice. The final cost will include the price of the Products ordered with VAT included and, as the case may be, the delivery price (courier fee).

VIII.2. Order by email

IX. The payment
Payment can be made in the following ways:
– cash, in reimbursement system (payment upon receipt of the package, in RON);
– by direct bank transfer;
– online by card.

If the Internet Banking or card payment method has been chosen, after receiving the invoice by e-mail with all the data regarding the order, the payment will have to be made. In the process of making the payment through Internet Banking, the number of the invoice received by e-mail must be mentioned in the "Payment details of the payment order" section. After making the payment through Internet Banking, we ask that the confirmation be sent to
secretariat@westcompany.ro, within a maximum of 24 hours. The final cost includes the price of the ordered products including VAT, plus the delivery
price (courier fee)

X. Delivery

The delivery of the product is made by express courier, throughout the country, to the address provided by the User at the time of placing the order.
The user must provide complete and correct billing and delivery addresses when placing the order. The delivery time is a maximum of 120 hours (5 business days) from the date on which the User receives by e-mail the invoice – in case of payment in cash on delivery, or from the date on which the User sends to the Company confirmation of payment of the invoice – in case of payment by Internet Banking transfer or by card. The company will make every effort to make the delivery within 120 hours (5 business days) from the date mentioned in the previous paragraph. However, we are not responsible for delays in delivery caused by a third party or for an unforeseen cause. For legal entities, orders sent until 13:00 will be processed on the same day, with a delivery
time of up to 5 business days. For individuals, orders sent until 15:00 will be processed on the same day, with a delivery time of up to 5 business days.
The user has the right and obligation to check the package received in the presence of the courier agent. In case of damage of any kind of products or products missing from the package, a report will be drawn up which will be signed by both the user and the courier, and the package will be returned at the expense of the Company. Following the return, the ordered products will be sent again or the user will be compensated with the amount corresponding to the respective order.

XII. Product Description and Return Policy
The company makes every effort to make the description of the products on the site as accurate as possible. However, it does not guarantee that it or any other related materials are accurate, complete or error-free. If a product offered on the site is different from the corresponding description on the site, you may return it in accordance with the provisions of the product return policy below and in accordance with the applicable Romanian legislation. The user has the right to notify the Company in writing that he renounces the purchase, without penalty and without invoking a reason, within 14 days of receiving the product, in
accordance with the provisions of Emergency Ordinance no. 34/2014. The exercise of the right of withdrawal must be unequivocal and communicated to the Company by letter sent by post or e-mail. If the user agrees to exercise this right, the User has the obligation to return the purchased
product in the condition in which it was delivered, in the original packaging, undamaged, sealed, at his expense, only by express courier, to the address: str. no. 1, Crișeni, Sălaj county, postal code: 457105.

In case of withdrawal, we will refund any amount we have received from the User, except for the additional costs caused by the fact that the User has chosen a different delivery method than the cheapest standard delivery type offered by us, without undue delay and, in any case, no later than 14 days from the date on which we are informed of the decision to withdraw from this contract. We will make this refund using the same payment method as the one used for the initial transaction, unless the User has expressly agreed to another refund method; In any case, no fees will be charged as a result of such a refund. The company may postpone the refund until the date on which it receives the Products back or until the time when the proof of the return of the Products has been provided, the nearest date being valid. The return must be made within a maximum of 14 days from the date on which the Company was notified of the withdrawal. The deadline is met if the Products are returned before the expiration of the 14-day period. Any contractual relationship between the Company and the User terminates after 14 days from the delivery of the Products in case of non-exercise of the right of withdrawal or at the expiration of 14 days from the communication of the withdrawal decision if the Products are not returned under the conditions mentioned above. to the Company in the situation of exercising the right of withdrawal in compliance with the above terms and the applicable legal provisions.

XIII. Reviews, comments, communications and other content
Users may send suggestions, ideas, questions via e-mail, as long as their content is not illegal, obscene, threatening, defamatory, infringes the right to privacy or any intellectual property rights; does not contain computer viruses, commercial, political or political communications that incite hatred or intolerance on the grounds of ethnicity, religion, race, sexual orientation, collective messages or other forms of spam.

XIV. Force Majeure and contractual liability
Neither party will be liable for non-performance of its contractual obligations, partial or improper performance, as well as for non-performance on time, if it is caused by an event of force majeure. Force majeure is the unpredictable event, beyond the control of the parties and inevitable.
If within 15 (fifteen) days from the date of occurrence, the event does not cease, each party will have the right to notify the other party of the full termination of the contract without any of them being able to claim damages from the other. The company and its collaborators / partners are not liable for any damages, regardless of their nature, as a result, during the use of the site and the services offered through it, or as a result of the impossibility of using them. This exemption includes, but is not limited to: errors in the operation of the Company's technical equipment, failure to operate the Internet and telephone connection, computer viruses, unauthorized access to the site's systems, operating errors, and cases of force majeure stipulated by Romanian applicable legislation.

XV. Advertising
The company may display in the pages of the site advertisements for the products in its offer. By using the site and accepting the Terms and Conditions and the Privacy Policy, you expressly agree to be the recipient of such commercial communications.

XVI. Applicable law
The services offered by the Company through the Site are governed by the provisions of the applicable Romanian laws in force.
In case of dispute, an amicable settlement will be sought first, within 30 working days from the registration of the complaint at the Company's headquarters. If no agreement can be reached within the aforementioned period, the dispute will be submitted to the competent courts at the headquarters of the Company.

XVII. Changes. Recommendations

The Company reserves the right to operate at any time, any changes to the prices and information about the Products on the Site, to close user accounts, to modify or delete texts, images, hyperlinks, or to refuse the sale of Products without notice. prior. The information about the Products present on the Site and the related photos are informative and do not represent a contractual obligation, there may be differences between the latter and the product. That information cannot be a substitute for the advice or prescriptions of your doctor or any qualified healthcare professional. Before purchasing any West product or selling it on the Site, it is recommended that you read the product usage information carefully. Before purchasing any west product or on the site, it is recommended that you read the product usage information carefully.